APBCO Consult is committed to handling complaints in a prompt and efficient manner.
Prompt attention:
APBCO Consult undertake to handle any complaint with the necessary efficiency to be able to give a prompt outcome of the complaint to the client.
Fairness:
APBCO Consult undertake to investigate every complaint with the necessary seriousness and fairness. Furthermore, APBCO Consult undertake that a full and appropriate level of redress is offered to the client without delay in order to reach a fair resolution for all parties.
Transparency:
APBCO Consult undertake to provide a transparent process of complaint handling which can always be inspected by the client.
Where can complaints be submitted?
Complaints can be submitted at info@consult.co.za.
Complaints Procedure:
- All complaints must be in writing and where applicable with the relevant documentation attached thereto
- Complaints may be submitted via e-mail.
- Complaints that are not immediately put in writing will still be handled provided that the expectation remains that the complaint must be submitted in writing.
- All complaints will be handled by the appointed Key Individual or Director.
- The responsible person will contact the client to inform the client who will be dealing with the complaint on behalf of the company.
- The complaint will be investigated by the person responsible and further information may be requested from the client to clarify certain issues where required.
